GOOD SERVICE GUARANTEE

WE PROMISE - That we will produce your accounts within any time frame previously agreed in writing, provided that you supply us with all the information we require on time.

WE PROMISE - To deal with your telephone calls promptly. If the consultant that you normally deal with is not available, your call will be returned quickly and we will endeavour to have another consultant available to deal with your problem.

WE PROMISE - To deal with all correspondence from yourselves, the authorities and third parties quickly.

WE PROMISE - To give you clear, easy to understand advice, help and explanations. We will always endeavour to be "friendly" in our dealings with you.

WE PROMISE - That if you are unhappy with any aspect of the way we have dealt with your affairs, on request, a partner will review your complaints and report back to you free of charge.